Mobile Phone Use in Business

The versatility of mobile phones has had an almost immeasurable impact on business and the way that companies go about communication. Small business phone systems have almost been entirely replaced by smartphones and the many benefits that come with them.

The truth of that matter is that companies who don’t take advantage of everything that smartphones offer – instant communication, access to nearly limitless resources and more – are seriously missing out on a crucial piece of technology. 

In this article, we’ll be examining the ways that companies and business users can take advantage of everything that smartphones and cell phones have to offer.

To start from the beginning, the most obvious benefit of mobile phones in business is the same benefit that’s always been attached to cell phones: they can go anywhere. 

Instead of being tethered to a desk, business users who take advantage of cell phones can place and receive calls from nearly anywhere in the world. On top of this, they have access to text messaging for quick inquiries and replies without actually interrupting what they’re already doing. 

As much as the devices have changed, this is still the core benefit that comes with having a mobile phone available for business use. And you can even connect your cell phone with many office phone systems, such as those provided by Broadview Networks. 

That way, if your phone in the office rings, you can also opt to receive that call on your cell phone. Constant connectivity is possible.

Aside from that, though, there is the smartphone leap – the massive boost in technology and features that comes with upgrading to a smartphone. 

Smartphones have all of the basic benefits that cell phones present, but they also open up a new world of productivity through apps – small programs that can be executed on the phone. 

With a smartphone, the uses of a mobile phone become vastly increased and their utility to business users increases further. There are a few reasons that this helps – organization, productivity and appearance.

Organization can be greatly enhanced through a smartphone using built-in features as well as downloadable ones. On an iPhone® or Android™ device, a built-in calendar is available for programming with any events and appointments. 

Smartphones also feature a more intuitive contact system than other traditional options, allowing business users to quickly and seamlessly manage lists of contacts as well as their email addresses and phone numbers.

The second reason that a smartphone can be so useful to a business user is the productivity boosts that it offers. Smartphones offer full-fledged web browsers as well as support for software similar to what’s seen in Microsoft Office and other desktop productivity suites. 

Available services such as Dropbox also make it easier for users to gain extra productivity, as they make files available to any device a person is using at a given point in time.

Finally, the image that a smartphone projects is also beneficial to users. Smartphones are high-end devices, and their use in business signals to potential customers or clients that the user understands technology and how to be productive in the 21st century. 

As much as people sometimes like to pretend that image isn’t important, the truth is that perception drives buying decisions. It may sound shallow, but simply owning and knowing how to use a smartphone can pay big dividends when it comes to gaining new business.

For companies interested in utilizing smartphones for their business, there are a few different options as far as service providers and devices. Most devices are available for any service provider, so it becomes a matter of deciding between an Android phone, such as the Samsung Galaxy S series, or an iPhone. 

Although Apple’s platform is more refined, Android offers a more in-depth and customizable experience. Then there is the matter of choosing a provider for necessary services, such as cloud access.

Ultimately, the world today is built for companies to rely heavily on mobile phone usage. With more and more traffic going through mobile devices, this makes sense. 

Businesses that are behind the curve currently would be wise to review their systems when it comes to phone usage if they aren’t already on board with smartphones.

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